TimeHighway.com Executive Team:

Karen Dillon, President

Karen Dillon, an automotive industry veteran and expert at managing and expanding developing companies, joined TimeHighway.com as President in November 2004.

Dillon’s entry into the automotive industry was in early 1985 when she began, as an independent agent, selling credit insurance and extended service contracts to automobile dealers. Later that year she took a position as Vice President of Sales & Marketing with Downey & Associates, an agency which marketed aftermarket products to the automotive industry. Dillon grew the business to one of the largest in Central Ohio and added a gap product and F & I training.

In mid-1992, Dillon was exposed to LeaseLink, a comprehensive software program for automobile leasing, and elected to offer this leasing software to dealers as well. In April of 1993, she left the credit insurance business and established the Transuniversal Agency, to market LeaseLink.

A few months later, Transuniversal Agency merged with Lease Marketing, the company that originated the LeaseLink product, and Dillon assumed Executive Vice President duties, along with responsibilities for marketing, support and training for the company.

Over the next ten years Dillon helped expand LeaseLink from a total of 65 installations into the largest provider of leasing data to the dealer and financial industry, with over 4,000 customers. Dillon and her partner sold the company to DealerTrack in August, 2004 and Dillon moved on to develop and expand TimeHighway.com.

LaFonda D. Miller, Chief Operating Officer

LaFonda Miller joined TimeHighway.com as Chief Operating Officer in January 2004. During her tenure at TimeHighway.com, she has been responsible for driving enhancements to the software, sales and support processes, and vendor relationships, all of which have significantly expanded the company’s footprint in the automobile industry. She oversees the day-to-day operations at TimeHighway.com.

Miller began her automobile career working as an assistant for a general agent who marketed service contracts, credit insurance and conducted F&I training to automobile dealerships. From there, she worked as an F&I/Leasing Manager in the dealership environment where she became familiar with the LeaseLink product.

Prior to joining TimeHighway.com, Miller was employed for over 10 years by LML Technologies, the developers of LeaseLink – a comprehensive software solution for new and used car leasing. Her most recent position with LML Technologies was as an Area Director overseeing sales, support and training for 3 of 6 regions in the United States.

For 8 years prior to her promotion to Area Director, Miller held the position of Training Director where she managed a large training staff of classroom training representatives, associate training representatives, and dealer consultants. While holding this position, she personally trained over 10,000 Dealer Principals, General Managers, Sales Managers, F&I and Leasing Managers, and Sales Representatives on the LeaseLink program as well as on the benefits of leasing and utilizing the sales tools incorporated in LeaseLink.

Paul Shier, Product Manager

Paul Shier joined TimeHighway.com in January, 2007 and is responsible for coordination of the data transfer to the DMS, as well as communicating with dealership customers to bring enhancements and new features/functionality to the TimeHighway.com program.

Paul has extensive knowledge of automobile dealership operations and a great deal of experience in the automotive arena, having spent 2 years as an F & I Manager at a dealership and 4 years as a credit analyst for the Automotive Division of Bank of America.

His experience also includes 4 years’ experience as a Product Manager and Training Associate with LML Technologies and 2 years as a Trainer of service and sales related automotive software for ADP.

Jamie Christie, Training Manager

Jamie Christie brought over 20 years of customer service experience to TimeHighway.com. Christie joined TimeHighway.com in October 2005 and in March of 2007 she moved into the Training Manager position.

Christie began her automotive career selling radio advertising to automobile dealerships in the Central Georgia market. From there, she went on to enter the automotive leasing business working for LML Technologies, creators of Lease Link - a comprehensive software solution for new and used car leasing.

During her 7 years with LML, Christie trained dealership management on LML software to increase profits, performance, and customer satisfaction. While providing on-call software and hardware support, Christie also trained LML employees on client relations, automotive software applications and territory management. As a Dealership Consultant, Christie secured customer loyalty and forged strong relationships with automobile dealerships across the country.

Mike Keeler, Customer Support Manager

Mike Keeler joined TimeHighway.com in November, 2007. Knowledge gained in more than twenty-five years experience in quality management, information technology, and customer relations management makes him an integral part of the TimeHighway.com team.

Mike spent 13 years with IBM, first as a Technical Support Specialist, quickly advancing to Area Support Manager with responsibility for the technicians in two states while consulting with the Product Development group on new products and technical advancements. His responsibilities also included all customer relations issues within the group.

He was hired in 1990 by MCI Telecommunications as the Facilities Manager where he established vendor relationships throughout the Midwest area that were instrumental in the operational processes of other centers. Mike designed and implemented facility operation processes and trained the other facility mangers to maintain the 24/7 operation of each of the centers.

Mike joined Scholfield Auto Group as Customer Relation Manager with the responsibility to increase the service revenues and improve their customers’ satisfaction. After studying the processes utilized by the service department, he worked with the Service Director and created the call center and implemented the customer contact processes. A continual improvement in the customer satisfaction was recorded with the implementation of TimeHighway.com

Barry Austra, Senior Software Developer

Barry Austra brings to TimeHighway.com almost a decade of computer programming and Web Application experience. Austra joined TimeHighway.com in June, 2005 and has been instrumental in developing many new enhancements to this premier, real-time, online service appointment scheduling solution.

Austra began in the computer industry as a Technical Support Representative for Coastal Computer Corporation, a company that sold a complex, complicated accounting software package and provided technical support for over 1000 users.

Austra then moved into a Programmer Analyst position with the Lee County Tax Collector, where he assisted in the writing of a multifaceted taxpayer application, designed to maintain and collect tax payments and fees.

In 2001, Austra began his Web Application experience working for the Whitney Education Group, where he was responsible for writing a comprehensive shopping cart that would connect to Authorize.net to validate credit transactions and deposit money automatically into the company’s account. Austra was also involved with writing web-based student distance learning applications that could dynamically generate tests for various education certifications offered by the Whitney Education Group.

Prior to joining TimeHighway.com, Austra spent two years with FindWhat.com, assisting this company to become a top player in the Internet pay for click/placement search industry.